Frequently Asked Questions
Read our frequently asked questions for quick answers
Download the Mi Número Local app to send top-ups, shop the Market, and call Cuba from your phone — all in one place.
Do you have a mobile app?
Yes. The Mi Número Local app is free for iPhone and Android. Download it using the buttons at the top of this page to send top-ups, shop the Market, and call Cuba from your phone
How do I send a top-up to Cuba?
From the app or the website, log in (or create an account), enter the phone number in Cuba, choose the amount or carrier, confirm your payment method, and tap Send. You'll get a confirmation once the top-up has been processed
With what means of payment can I pay for the services?
Payment can be made with a Credit or Debit card. VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER. The charge will appear on your statement under our company name
Is my card information secure?
Yes. Your payment details are processed through an encrypted, PCI-DSS-compliant payment processor; we never store your full card number on our servers
How does Market grocery delivery to Cuba work?
From the app or the website you can choose products from our Market (groceries, household items, and more) and send them to a recipient in Cuba. The order is delivered directly to the address you provide; delivery times vary by province and product availability, and you can track your order's status from your account
How do I call Cuba from the app?
Add balance to your account, save the number you want to call under Direct Dial in your Dashboard, and use the app to start the call — we'll connect you to that number automatically
How can I add a contact to call?
After logging in to your account, use the top menu to click on the link titled “My Account”, next click on Dashboard. Under the category “Direct Dial” enter the number you wish to add and press “Save”
I forgot my password. How do I reset it?
Tap Log In and then "Forgot your password?", enter the email or phone number linked to your account, and follow the instructions we send you to create a new password
How do I delete my account?
You can delete your account directly from the app: open the app, go to Profile, and under the "Account and legal" section tap "Delete account" and confirm. If you can't access your account, you can also request deletion by emailing info@minumerolocal.com or calling +1 305 500 2400 from the email or number linked to your account; we'll process the request and confirm once it's complete
How can I contact support?
You can email us at info@minumerolocal.com, call us at +1 305 500 2400, or visit the Contact section on our website to see all the ways to reach us